Booking & Scheduling

● All appointments must be scheduled in advance.● Arrival times are estimates and may vary due to traffic, prior jobs, or unforeseen delays.● We reserve the right to reschedule services in cases of emergencies or unsafe conditions.

Access to Your Home

● Clients are responsible for providing accurate access instructions (codes, keys, etc.).● If we are unable to enter the property, the appointment may be treated as a missed booking and charged accordingly.

Payments

● Payment is required before service begins.● We accept electronic payments only (no cash).● Tips must also be provided electronically.

Pricing

● Prices are based on standard home conditions.Final pricing may be adjusted if: The home is in worse condition than expected Additional time or services are required

Cancellations

● A minimum of 24 hours’ notice is required for cancellations.● Late cancellations may incur a fee of $25–$50.● Missed appointments may be charged up to the full service price.

Services We Do Not Provide

For safety and liability reasons, we do not handle:
● Mold, pests, or biohazardous materials● Hoarding situations or extreme clutter● Heavy lifting or moving large furniture● Construction debris

Pets

Pets must be secured during service.We reserve the right to stop service if an animal poses a safety risk.

Safety & Working Conditions

We may refuse or discontinue service if:● The environment is unsafe● Conditions are excessively unsanitary or hazardous (additional fees may apply)

Satisfaction Guarantee

● Please notify us within 24 hours if you are not satisfied with any part of the service.● We will make reasonable efforts to address and resolve the issue.

Photos

● We may take before-and-after photos for quality assurance.● Personal or identifying information will never be shared.● Use of photos for marketing purposes is optional and can be declined at any time.

During Service

Clients should not be present during cleaning unless prior approval is given.This allows us to work safely and efficiently.

Agreement

By booking a service with Staynie Cleaning Services, LLC, you acknowledge and agree to these Terms & Conditions.