Service Policies

Safety & Refusal of Service
We reserve the right to refuse or stop service if a property contains unsafe conditions, including but not limited to biohazards, illegal substances, unsecured weapons, or aggressive individuals or animals.
In such cases, a 25% service fee will be charged to cover time, travel, and preparation. Any remaining balance will be refunded.
We do not handle hazardous materials such as mold remediation, pest infestations, chemical spills, or biohazard cleanup.

Cleaning Scope & Limitations

Our services focus on standard residential cleaning and staging.
The following are not included unless agreed upon in advance:
● Heavy hoarding or excessive clutter● Post-construction or renovation debris● Large-scale trash removal or disposal● Cleaning involving bodily fluids or strong odors
Properties requiring significantly more work than expected may:
● Incur an Excessive Cleaning Fee ($50–$150), or● Be declined if beyond our scope

Property Requirements

To complete your service, the following must be available:

Working running water and electricity
Access to the property at the scheduled time (key, code, or host present)

If we are unable to access the property, the appointment may be considered a missed booking.

Pets Policy

Pets must be secured or safely contained during the cleaning.

We are not responsible for:

Escaped pets
Injuries or disruptions caused by unsecured animals

Cancellations & Appointments

Cancellations made within 24 hours may incur a $25–$50 fee
If we are unable to access the property at the scheduled time, it may be treated as a missed appointment

Fees & Additional Charges

The following fees may apply when applicable:
● Excessive Cleaning Fee: $50–$150● Late Cancellation Fee: $25–$50● Unsafe Condition Fee: 25% of service total
All fees are based on the condition of the property and service requirements.

Client Responsibilities

Clients are responsible for:
● Providing accurate and complete service details● Securing entry access (keys, codes, etc.)● Informing us of any changes that may affect service

Privacy Policy

Staynie Cleaning Services, LLC (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and maintaining the confidentiality of your personal information.

Information We Collect

We may collect:
Personal Information● Full name● Phone number● Email address● Service address
Service Details● Type of cleaning requested● Home size and condition● Special instructions● Presence of pets● Access details
Payment InformationPayments are processed securely through third-party providers such as Square. We do not store full payment details.
Website Data● IP address● Browser and device info● Website usage data

How We Use Your Information

We use your information to:● Schedule and complete services● Communicate with you● Process payments● Improve our services
You may opt out of promotional messages at any time.

Photo & Media Use

We may take before-and-after photos for:Internal Use● Quality control● Service documentation
Marketing Use (with consent only)● Social media● Website and promotions
We avoid capturing sensitive or identifying information.You may opt out at any time.

How We Protect Your Information

We use reasonable security measures including:● Secure communication systems● Limited data access● Trusted third-party platforms

Sharing of Information

We do not sell or rent your information.
We may share limited data with:● Payment processors (e.g., Square)● Booking or scheduling platforms

Your Privacy Rights

You may:● Request access or updates to your data● Request deletion (where applicable)● Opt out of marketing● Opt out of photo use
Contact us to make a request.

Cookies & Tracking

Our website may use cookies to improve performance and user experience.

Third-Party Links

We are not responsible for the privacy practices of external websites.

Policy Updates

This policy may be updated at any time. Changes will be posted with an updated effective date.